BMW Owners Review Bavarian Workshop
We thank all
of our patrons who have written in to let us know their experiences
with Bavarian Workshop. Thank you for your support.
Rosalin D. Wrote
My experience was fantastic! I was referred by a co-worker who has owned BMW's for over 30 years. My co-worker knows BMW's like Marc @ Bavarian Workshop. It was truly a great experience and I have already referred 2 girl friends to the shop. Thank you for a fantastic job well done! You have a customer for life!
Jerry G. Wrote
In 2000, I purchased a 1989 325i. It had 76K miles on it and needed quite a bit of work to tighten it up. I took it to Marc and over the course of a couple of months, he chipped it, totally replaced the suspension, exhaust and brakes, bored the throttle body and completely tuned it. In the end, he created a Dinan 10 point car that handled like a go cart and took on anything from its era - including the M3 - with great success. I moved out of state in 2001 and since then have driven the car daily. It now has over 200K miles and outside of plugs, oil, tires and brake pads, hasn't needed a thing until recently, when it went in to the shop for the first time in 9 years - to replace a worn drive shaft. Not only did Marc build an amazingly fun car to drive, he built it to last. Thank you Marc....I fully expect this car to last quite awhile longer...it runs that strong.
Mike Wrote
I just wanted to send you a tip for the work you did on my car. I really appreciate the effort you put into it, especially since it was such a short-notice job. It looks great , runs great, and
sounds great! Thanks again!
-Mike
Steve T. Wrote
Dear Marc,
Congrats on the fantastic new space! Looks like a place that will warm the hearts of BMW owners for many years to come.
Wanted to thank you for the 540 brake job and getting it done quickly while I waited. David is obviously an accomplished mechanic and thinking back to all the work your shop has done on my M5 and other 5's, I know i'm in good mechanical and business hands at Bavarian Workshop. I always appreciate the suggestions and options presented to allow the customers to decide what fits within the budget on a particular visit.
With your Whispering Bomb offer, I am really happy to have had the brakes replaced and the fluid done as well, for less than other places were quoting me just for the rotors and pads. Thanks bery much for helping keep the budget under control while doing top quality work. I think it's great that you continue to support the BMWCCA as well as keeping some classic cars on the road.
Best wishes for many years of continued business success in West Hills.
One Happy Customer
Steve
Mark F. Wrote
Marc Norris, a "Master Mechanic" and owner of Bavarian Workshop is second to none when it comes to BMW experience, service, professionalism and honesty. If it "aint" broken, Marc wont fix it. His reputation precedes him and his philosophy of customer satisfaction is the cornerstone of his business. As long as I am a BMW owner, I will only trust Marc with servicing and maintaining my BMW. I highly recommend him. Mark F. of Woodland Hills.
Ian P. Wrote
I would like to commend you and your company on the best customer service I have had with any auto mechanic I have ever worked with in my life. When I tell people the problem I was having with my car, that I had called you in the early afternoon and you gave me a price over the phone, and then I come home to only find out that about 2 hours later you emailed me that your shop had already replaced that part astonishes to hear that you had done that. I truly will make sure all my services and repairs will always go though your shop. I will recommend your shop to whomever I can. Again, thank you for contacting me and helping me to get my car fixed.
Justin N. Wrote
My 2000 BMW M Roadster was starting to get a little old and sloppy, and I wanted to refresh it as well as improve the performance. I chose Bavarian Workshop to do the work based on what others had said about the work Marc and his team do. I had a wide variety of work that needed to be done, including extensive performance improvements from Dinan, and others, as well as repair of the extensive wear and tear that can be done to a roadster in Southern California. All of the work was done to a very high level of quality. It is clear that Marc and his team take great pride in their work, as evidenced by both the look, and performance of my car when it was returned to me. I have had mine and my wife's BMW's maintained at the dealerships and at independent repair shops, and after using Bavarian Workshop I can't imagine going anywhere else.
Ernie P. Wrote
I originally came in to simply check out the shop and have my water pump replaced. If only it remained that simple. The energy and proficiency of Marc's shop is infectious. I soon decided to recondition my entire chassis and make a few key modifications to the engine. These changes utterly transformed the car. This shop is what others aspire to be. Rare is it to encounter Marc's insight and compassion---he anticipates all concerns, from the mundane to the advanced, with any type of customer from any type of background. And where many folks will be eager to sell you a "do-dad" here or a "widget" there, Marc will only recommend and build integrated set-ups that suit an individual need or budget. In the end, he really does treat each car as if it were his own. High marks for an entirely satisfying experience.
Paul
M.
wrote
If
you love your BMW, you need to talk to Marc at Bavarian Workshop.
No one cares more about these cars, nor about his customers, and
no one will provide better service. Marc took my 2000 M5, helped
me resolve some nagging issues that the dealer couldn't seem to
find, and then did all the work to upgrade it to a Dinan S2 configuration
- Wow! Of course, I love the car. But what was most satisfying
was Marc's interest and commitment to make sure that the car was
right. He is always available to provide his expert advice as to
how to deal with either of necessary repairs or discretionary upgrades.
Believe it or not, I am most pleased that my extended factory warranty
expired in July so I can now take my car to Marc for all repairs.
Mark L. wrote
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My experience with Bavarian Workshop goes back to a time when
Rick Nelson owned the shop. My parents would take their 1985
325 in for routine maintenance - they were always treated courteously
and fairly. Marc Norris has maintained this approach, that is
to say, one is treated the same weather they're in for an oil
change or an engine transplant or to prep a car for the track.
My personal relationship started in 2000 when I brought Marc
my 1972 3.0cs (stroker) for work. He knows the car and always
took an interest in it, even though I had all the work done earlier
and at another shop.
Later I bought a 1988 535is. Marc helped me realize my dream
of owning an M5 (as I would like it) by doing a complete conversion
correct to every detail (see it at Laguna Seca next year for
the "festorics"). Marc never recommended work which was unnecessary
or extraneous. Things I was adamant about he would question counsel
and advise. If I insisted he would then attack the work with
conviction and gusto.
I can always count on Marc and his choice pick of technicians
at Bavarian Workshop to be truthful and honest with me, and after
all is this not the characteristics everyone is looking for in
a mechanic (and a doctor)?
Professionally,
Mark Lucero, aia
Randy H. wrote
My first experience with Bavarian Workshop was back when it
was called BMW Independent Workshop and was owned by Rick Nelson.
I brought my second BMW, a used 1972 3.0CSi that a dealer had
inspected and approved, to Rick for evaluation. He immediately
informed me that the car wasn’t safe to drive due to excessive
steering arm wear. So much for the dealer’s opinion. I had been
referred to Rick by another coupe owner and found everything
that Rick said and did to be honest, fair and true. His expertise,
especially with the older cars was second to none.
I first met Marc Norris when he was a multi-time award-winning
technician at a local BMW dealer. When Marc came to Bavarian
Workshop and later, after he purchased the business from Rick,
he carried on the high standards for which Rick was noted. Marc
had the additional advantage of extensive expertise with the
newer, more complex BMWs to go along with his knowledge of the
classic models. But Marc isn’t just a technician, he’s more a
combination of artist and engineer. He approaches every car as
if it were his own. No problem that I’ve laid in his lap, and
there have been some doozies, has ever stymied him. He expects
nothing less from the people who work for him.
To date I’ve owned seven BMWs (2002, 3.0CSi, 533i, two M6s,
750iL, and a Dinan supercharged 540i) and Bavarian Workshop has
been the only facility to touch the past six other than warranty
work. I’ve had every car modified, most with Dinan components,
and couldn’t be happier with the results. I would recommend Marc
and his technical staff to anyone without reservation. They are
professional, do what they say they’ll do, and their work is
fairly priced for the value you receive.
Don C. wrote
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Marc, my Bimmer just doesn't have that Bimmer feel
to it anymore. What can I do? Well, says Marc, your '97 528i
has 140k miles on it. You're well overdue for some new shocks
and your tie rods are pretty worn. Let's start there. Bilstein
makes some terrific Heavy Duty shocks that work well on your
car. Want to try them? Hmm, I don't know. Just how stiff will
the ride be with these? My wife drives this car too, you know.
Am I going to catch it big for spending all this money to make
the car drive like a go-kart? Marc assures me that all will be
well. The deed was done. I'm driving the car home and WOW. It's
handling better than when I first bought the car. There's so
much more power to the road now that I'm begining to think that
maybe Marc has gone all soft and added complementary Dinan tweaks
to the engine. Okay, maybe not, but the car just feels great
to drive. Now for the true test. My wife takes the car to do
some shopping. When she returns I carefully ask, How did it go?
Honey, the car is wonderful. I can't wait to drive it again.
Thanks Marc.
Paul C. wrote
In 2001 Marc rebuilt the shortblock in the 3.8 CSi. The work
was flawless. Then in 2006 I needed more help. Like the famous
Disneyland ad that shows the sports champion yelling I'm going
to Disneyland I yelled, I am going to Bavarian Workshop after
winning the BMW Concours in Monterey. After a large push to finish
the Twin Turbo project, there was a list of teething pain items
that had to be addressed. I live in South Orange County and there
is only one shop in Southern California today that I would entrust
with the intensive level of detail required to tune and adjust
this type of high performance car. It's usually the shop owners
that are the perfectionists, in this case Dillon also demonstrates
the same sincerity with his professional enthusiasm. I can leave
my car with confidence that their work will exceed expectations.
They exude integrity and passion. It is a pleasure doing business.
Meg M.
I was tired of taking my car into the dealership and getting poor customer service. I had to wait in lines to drop and pick up my car. And, they never fixed my car properly. I was so happy when I discovered Mark and the Bavarian Workshop. My car is like my child to me and I want the best service possible. Mark cares about my car as much as I do. It is obvious that he has a passion for cars. The customer is service is outstanding. My car is always in tip top shape. I totally trust the work they do. Thank you Mark and all the mechanics at Bavarian Workshop.
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