Very professional. The shop is clean and orderly and the mechanics are top notch. Love the text updates, photos and progress reports while Gretel, (328i wagon) was undergoing her treatment. They even washed her before I took her home. I heard about Marc and his able crew through a friend and then I did a little follow up research to check them out. As advertised, this is one of the best independent BMW/German make shops in Southern California. Marc and crew have a solid history of satisfied customers and they’re well known for some beautiful restorations and custom builds in the BMW & southern California car communities. Their not the cheapest, though they’re priced correctly for the marques they cater to and the correct parts and skills required to keep them in top mechanical condition.